About us

Tom Austen, General manager at BCS

Tom is the man who keeps everything running smoothly, he's the friendly voice on the other end of the line when you call to place your orders everyday. In his spare time he's running marathons, applying for Bear Grylls 'The Island' and travelling the world. Some of his notable achievements include: Office Hottie of the year award 2011 and his son, Rudy

Ivan Caglioni, Warehouse Manager at BCS

Ivan is in charge of ensuring our warehouse is stocked, organising routes and dispatching our deliveries on time every day. A huge job that he manages with ease (he makes it look easy!) and a smile on his face!

Sam Chandler, Sales & Marketing Manager at BCS

With over a decade of Sales Management experience in hotels for both Thistle and My Hotels Group, Sam is a fountain of knowledge when it comes to hospitality in Brighton. As a girl about town she knows everyone whos anyone and can often be found networking at city events. Sam also graduated with a first class degree in Events Management so has expertise in both planning parties as well as attending them.

Catherine Ferrer, Admin Support at BCS

Catherine already had a full time job looking after 3 children, but we're lucky enough to have her helping out at BCS part-time. She'll often be handling your orders as well as looking of our website content. She's the qualified dancer of the team which shows itself at the Christmas party!


Hugh has extensive experience in the catering supplies world having previously been at Nisbets. He keeps all of our systems running smoothly as well as administering our Warehouse Management System. He's also a generous volunteer with the Cafe Waste-Not in Eastbourne, check out their cause for more deets.


Unai is the man!... who delivers all of our goods. He's at the centre of the BCS team, our interface between our clients and us, always keeping us in the loop with what's happening on the ground and always with a smile on his face.

Richard Field, Non Executive Director at BCS

Prof Richard Field OBE is not only a Proffessor, he is also a master magican and martial arts expert in Tai Chi and Jujitsu. As well as being a great inspiration, Rich offers us strategical direction and is a "world class" coach, to us as a team and also as indivduals check out his website for more details on his impressive career.


James, part time beach bum, full time metal head graduated from Nottingham Trent University with a degree in Product Design. More importantly he was also the captain of his American Fusball Team. James is the man that gets all of our Projects and Build's finished on time and in budget.

Ben Ferrer, Founder & CEO at BCS

BCS was founded by Ben in 2011. A career hotelier who became so frustrated with the lack of efficient and service focussed companies in the sector that he decided to establish his own. Raised in his parents’ hotel in Devon, Ben started working in the family business whilst still at school, progressing through the ranks from service level up to his last role as Managing Director of the My Hotels group which spans four hotels, 200 staff and 300 bedrooms. Hospitality is in his blood and places him as uniquely qualified in understanding and supplying at all levels of the hospitality industry.

Ben has also been Managing Director for Tanya’s Living Food Restaurants, on the board of The Fitzrovia Partnership BID and sat on the London Committee of the British Hospitality Association. and remains close to the BHA today